Time warner division moving to latest helpstar software. Helpstar is a complex and professional software designed to better assist your customers. This test drive edition enables you to determine in minutes whether helpstar has the potential to solve your help desk. Helpstar software featured in 5th edition of computer user. Helpstar is packed with features that allow users to automate standard operations.
A new service request is created for each new activity or job performed by your help desk. Secret tips how to win playing lottery scratch offs how much did i win duration. This software can help users to optimize their operational efficiency and is completely webbased. The university selected helpstar help desk software to handle these tasks because it was relatively inexpensive, could be deployed quickly, provided the flexibility needed to accommodate uofhs organizational structure and work processes, and offered an easytounderstand user interface requiring virtually no training. Helpstar streamlines service requests for twin lakes. Our help desk product, helpstar, can fully support itil processes such as incident, problem, change, configuration and knowledge management. The new version of torontobased help desk technology corp. We are exploring options at this time of changeing. The bmc remedy service desk and bmc service desk express suite. A problem management and incident management a change management a knowledge management a. We offer advanced automated workflow software that easily configures to any. Html viewer modifications made to your web portal will be reflected immediately.
With helpstar users can increase client satisfaction and. Manage call center help desk functions without any. Helpstar, a leading pioneer of helpdesk software, today announced the global availability of its helpstar 2012 service desk collaboration suite. New helpstar edition adds tools for it asset management. There every step of the way whether you need to raise support tickets or access the latest patches, causeway pride ourselves on the level of the support and assistance we offer each and every one of our customers. Users can get complete control over services challenges using this software. Helpstar currently have a rating of 0 out of 5 stars on serchen and are currently not rated by their customers. The help desk technology international corporation is a service management solution company that has been developing desk software since the beginning of help desks, in 1988. Raise support tickets, download software updates and view our training courses. Helpstar software contains many of the most common help desk software features, but managing technology assets is an addon module. Helpstar itil help desk 5 pros helpstar servicepro s help desk solution is specifically designed for it organizations.
This section allows you to view a library of standard reports which are intended for you to examine the current state of your help desk, measure historical performance and identify trends and weaknesses of your help desk. Helpstars best solutions allow the help desk to build a database of common problems and their solutions. University of hartford builds a better help desk campus. Helpstar streamlines service requests for twin lakes regional. In fact, its one of a companys top priorities whether that company is a small to. The helpstar service desk will increase your company performance.
Allows users to contact customer service representatives by phoneemail or to access online support portal. With helpstar you can manage and solve problems quickly. It is a reliable and suitable solution for midsized companies. Servicepro provides software with all the options needed to support our jcc help desk, and when you do have an issue, rare and far inbetween, servicepro is there quickly and resolves the issue fast so that we can continue to provide to our customers the technical support they require. They are equivalent to the sticky notes in the oldfashioned help desk. Helpstar s best solutions allow the help desk to build a database of common problems and their solutions. All software that you can find on our servers, including helpstar help desk software, is either freeware, shareware or opensource, some of the software packages are demo, trial or patch versions and if possible public domain licence, we also host official full versions of software. Helpstar servicepro offers both cloudbased and hosted deployment models for users. We prepared a total cost calculator for helpstar itil help desk tco and jira total cost to help with the total cost of ownership calculation.
We offer advanced automated workflow software that easily configures to any industry, department or business need. Collaborative software provides increased efficiency and enhanced customer satisfaction for helpdesk. Experience a free trial of our collaborative business management, itil service management, service desk solution. Help desk technology corporation develops and markets help desk software for organizations in all industries. Jamestown community college utilizes helpstar 2012 to. Servicepro is a comprehensive, easytosetup service desk platform that enables industry best practice right out of the box.
Proprofs help desk is a customer service tool that allows agents to. Designed for the medium to large help desk environment, helpstar 2000 provides a completely flexible workflow including prioritybased queuing, a fully interactive web interface, autoemail notification, and a. Helpstar 2012 delivers collaborative workflow service desk. Helpstar software featured in 5th edition of computer user support textbook a guide to computer user support for help desk and support specialists by fred beisse uses helpstar to provide students. Nov 24, 2014 secret tips how to win playing lottery scratch offs how much did i win duration. Our deep pedigree in delivering service solutions leads to more productivity. Choose business it software and services with confidence. The helpstar service desk solution is ideal for midsized enterprises in a variety of industries. You must have been granted the report privilege to use reports. As an industry pioneer, help desk technology corporation has been developing and marketing service management software since 1988. Sep 14, 2012 helpstar, a leading pioneer of help desk software, today announced that swinerton incorporated, a commercial construction services organization, utilizes helpstar 2012 to expand its service desk to assist in tracking warranty status and asset management for 14 offices across the western united states. Helpstar has set a new standard for collaborative workflow by integrating the workflow components of its award winning enterpriseclass service desk management solution with documentation ecm, communication and synchronization functionality. Helpstar servicepro is a professional service desk software that can help users to manage tickets and workflows. Helpstar express help desk software free downloads and.
Helpstar help desk software learning edition free downloads. Help desk software, asset management software, configuration management, itil. Helpstar, a leading pioneer of help desk software, recently announced that twin lakes regional medical center tlrmc, a regional health care provider in leitchfield, kentucky, relies on helpstar to provide it staff with the tools they need to streamline service request processes and. Helpstar help desk software, asset management software, configuration management, itil. Helpstar enterprise help desk improves user interaction with the clients help desk. Helpstar, a leading pioneer of help desk software, today announced that spokane teachers credit union stcu has implemented helpstar 2012 to elevate efficiency across multiple departments. Best solutions may be designated as internal so that they are only searchable by reps. Experience a free trial of our collaborative business management. Helpstar has a 45 day unconditional money back guarantee if your company is not satisfied. Dec 05, 2019 help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners. Helpstar supports itil processes for bestpractice service management, including. False voice over internet protocol voip is a technology that may permit more support workers to telecommute. Helpstar help desk software is an easytouse service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for. The free help desk software edition of web help desk for microsoft windows server installation offers an industry leading webbased help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an.
Problem management and incident management change management knowledge management publisher. The free help desk software edition of web help desk for microsoft windows server installation offers an industry leading webbased help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive webbased technician interface. Helpstar supports itil processes for bestpractice service management. About help desk technology corporation help desk technology corporation develops and markets help desk software for organizations in all industries.
Swinerton utilizes helpstar 2012 to track warranty status. Local software with some web integration description. The web help desk software for windows offers an industry leading webbased help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive webbased interface and 2way email integration. Some common items to submit through this portal include but are not limited to. Helpstar highlights helpstar delivers an advanced web portal that allows users to access the help desk. Servicepro is the worlds most powerful workflow management solution. Servicepro is 100% web based, and can be installed on your own premises, or hosted on our cloud. Helpstar itil help desk vs jira comparison itqlick.
Home search comparison charts discussion forums add a listing. Service desk details click on the support hours button to enter the available hours of support, contact phone number and url for the help desk. Nov 17, 2003 about help desk technology corporation. Simplifies the help desk and it support by creating and streamlining more functional service processes. Its flagship product is helpstar, a comprehensive problem management solution for both internal and external help desks that combines best practices with fast deployment, ease of use and low cost. My office currently uses the helpstar help desk support software. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates. Download your free, 45day evaluation of helpstar help desk software. The customer support of helpstar servicepro offers phone and email support for users. Helpstar, a leading pioneer of help desk software, today announced that swinerton incorporated, a commercial construction services organization, utilizes helpstar 2012 to expand its service desk to assist in tracking warranty status and asset management for 14 offices across the western united states. Service requests, trouble tickets or work orders are the fundamental building block for all helpstar activity. Servicepro is the leading cloud based, comprehensive business management software solution.
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